Frequently Asked Questions

Here you'll find answers to any questions you may have. Feel free to contact us if you have any further questions.


How do I order?

To order a product from Jacqueen, follow these steps:

  1. Log in using your mobile number, and a text message containing a verification code will be sent to you.
  2. Choose the product, select the appropriate size, add it to the cart, then go to the cart.
  3. Enter the shipping address, then complete the payment process.
  4. The order number will appear on the website.
  5. The website will send the order number to your mobile phone via text message.


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How much is the shipping fee?

  • Shipping via SMSA: [Specify price here]
  • Shipping via Aramex: [Specify price here]
  • International Shipping via Aramex: [Specify price here]


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How do I determine my size?

The size chart for each product is available in the product description on the website. You can review it to determine the right size for you.


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Can I pay on delivery?

Currently unavailable.


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What payment methods are available to me?

The following payment methods are available on the Jacqueen website:

  • Visa
  • bezel
  • credit card
  • MasterCard
  • Apple Pay
  • American Express
  • Tabby
  • Tamara


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How can I submit a replacement or refund request?

Please contact our customer service team via WhatsApp to submit a replacement or refund request:


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How can I cancel my order?

You can cancel your order if it has not been shipped yet by contacting customer service via WhatsApp and providing them with your order number and contact information:


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The site did not accept my card?

Please try again. If the issue persists, please contact our customer service team to help resolve the issue.


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How can I track the status of my order?

To track your order status:

  1. Log in to the Jacqueen website using the mobile number you used to order.
  2. Log in to your profile.
  3. Select "My Orders".
  4. Click on "Order Details".
  5. Click the "Track" button to display the tracking number and the name of the shipping company.


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Why was your order returned to us and not delivered?

Your shipment was returned to us due to non-receipt, or the shipping company may have been unable to contact you. You should check with our customer service team for details and take the necessary action.